- Last updated
- 22 October 2026
Ordering, payment, cancellations and refunds at obychnyfy follow the rules below, which form part of our terms. The prices shown on obychnyfy.com apply to every order; each order is confirmed in writing and paid by invoice, never on the website itself.
How prices and orders are agreed
The prices of our services are those published on this website on the day of your enquiry. To order, write to us at hello@obychnyfy.com or call 01392 574186; we reply with a written confirmation of the service, its price and the date. The order becomes binding once you accept that confirmation, and the invoice follows.
Paying invoices
Invoices are due within 14 days of their date unless another term has been agreed in writing; the accepted payment methods are listed on each invoice. For larger jobs, an advance payment or payment in instalments can be agreed in the quotation. If an invoice stays unpaid, we send a written reminder before taking further steps.
Cancelling or moving an appointment
You can cancel or move an appointment free of charge up to 48 hours before the agreed time by calling 01392 574186 or writing to hello@obychnyfy.com. If you cancel later, or nobody is there when we arrive, we may charge for work already done and for costs we can no longer avoid, though we would rather find a new date.
If we cannot keep an appointment
Should we be unable to keep an agreed appointment, we contact you straight away, explain why and suggest another date as early as we can. If you would rather not reschedule, we refund what you have paid for the part of the service not provided, in full and without any cancellation charge.
How a refund is made
Refunds are paid to the original payment method within 14 days of the refund being agreed; where that method can no longer be used, we transfer the amount to a bank account you confirm to us in writing at hello@obychnyfy.com. We deduct no processing fee. Where a service was carried out as agreed, its fee is not refunded, and for partly completed work we refund what was not provided, less any material or third-party costs agreed with you beforehand.
Complaints about our work
If you are not satisfied with our work, please describe the problem in writing to hello@obychnyfy.com within 14 days of the service being provided, so that we can look into it while the circumstances are still clear. We examine the case and propose a correction, a repeat of the service, a partial refund or another remedy that fits the situation.
Cancelling a distance contract
Where the Consumer Contracts Regulations 2013 give you a right to cancel a contract agreed by telephone, by email or online, that right applies in addition to this policy. Written notice to hello@obychnyfy.com within the statutory period is enough, and any work you expressly asked us to begin before withdrawing is then settled separately.
